Responsible Gaming
Gaming Should Be Fun, Not a Financial Solution
At Cedar House, we believe online pokies should be enjoyed as entertainment only. Gaming should never be viewed as a way to earn money, pay bills, or solve financial problems. The odds always favour the house, and there is no guaranteed way to win. Please gamble only with money you can afford to lose.
Age Verification
Online gaming in New Zealand is strictly for individuals aged 18 years and over. If you are under 18, you must not use our services. It is illegal for minors to participate in online gambling. We take age verification seriously and reserve the right to request proof of identity at any time.
If you believe a minor has accessed gaming services, please contact us immediately.
Warning Signs of Problem Gambling
Do you recognize any of the following behaviours in yourself or someone you know? These may indicate problem gambling:
- Spending more money or time gaming than intended
- Chasing losses by gambling more to recover what was lost
- Hiding gambling activity or lying about the amount spent
- Neglecting work, school, family, or friends due to gaming
- Experiencing mood changes when unable to gamble (irritability, anxiety, restlessness)
- Borrowing money or using credit to fund gaming
- Feeling unable to control or stop gambling despite wanting to
- Using gaming to escape problems, stress, or difficult emotions
- Continued gambling despite negative financial or personal consequences
If you identify with several of these signs, help is available.
Self-Help Tools & Responsible Gaming Features
Many online gaming platforms offer built-in tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, monthly)
- Loss Limits: Restrict the amount of money you can lose during a session or period
- Session Limits: Set automatic time limits for gaming sessions
- Reality Checks: Receive regular reminders of how long you've been playing and how much you've spent
- Self-Exclusion: Temporarily or permanently exclude yourself from gaming sites
We encourage you to use these tools. Speak with your gaming provider about implementing any of these features on your account.
Support Organizations in New Zealand & Beyond
If you or someone you know is struggling with problem gambling, confidential support is available:
New Zealand
- Gambling Helpline (Aotearoa New Zealand)
Free, confidential support: 0800 654 655
Available 24/7 | Website: www.gamblinghelpline.co.nz - Problem Gambling Foundation
Support services and resources: www.pgf.nz
International Support Services
- GamCare (United Kingdom)
www.gamcare.org.uk - GamStop (United Kingdom)
National self-exclusion scheme: www.gamstop.co.uk - Gambling Help Online (Australia)
www.gamblinghelponline.org.au - Responsible Gambling Council (Canada)
www.responsiblegambling.org - National Council on Problem Gambling (United States)
www.ncpgambling.org
Need Help? Reach Out Today
There is no shame in seeking help. Problem gambling is a real issue that affects many people, but recovery is possible with the right support. If you're concerned about your gaming habits, or if someone you care about is struggling, please contact one of the organizations listed above.
In New Zealand: Call the Gambling Helpline on 0800 654 655 for free, confidential support available 24/7.
Your health and wellbeing are important to us. We are committed to promoting responsible gaming and supporting our community.
This information is provided for educational purposes. Cedar House (cedarhouse-bb.co.nz) is committed to responsible gaming practices. Please comply with all local laws and regulations regarding online gaming in New Zealand.